gkbet Privacy Policy

Introduction

gkbet operates the online sports betting and casino platform accessible at gkbet.vu. This Privacy Policy describes how we collect, store, use and protect personal information provided by players who register and use our platform. It also describes your rights in relation to that information and how to exercise them. By creating a gkbet account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy.

If you disagree with any part of this policy, you should stop using gkbet and may contact our support team to request account closure and deletion of your personal data where legally permissible. We do not knowingly collect data from individuals under the age of 21, consistent with our 21+ eligibility requirement.

Information We Collect

When you register, verify your identity, make deposits or withdrawals, or use any gkbet service, we collect the following categories of personal information:

We may also collect information you provide when contacting customer support, responding to surveys or participating in promotions. We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs or health information unless required by applicable law.

How We Use Your Information

gkbet processes your personal data only for specific, legitimate purposes. The primary purposes for which we use your data are:

• Account registration and management — verifying your identity, maintaining your account, and enabling you to deposit, wager and withdraw funds in BDT.
• Payment processing — facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay and partner banks, and fulfilling anti-money laundering verification requirements.
• Customer support — responding to queries, resolving disputes and providing assistance related to your account, transactions or gkbet's games and services.
• Fraud prevention and security — detecting, investigating and preventing fraudulent transactions, bonus abuse, collusion and money laundering as described in our Terms and Conditions.
• Responsible gaming — monitoring gaming patterns to identify signs of problem gambling and providing deposit limit, time-out and self-exclusion tools to players who request them.
• Promotional communications — where you have consented, sending information about gkbet promotions, BPL and T20 cricket event offers, new game launches and seasonal offers via SMS or your registered mobile number.

Legal Basis for Processing

gkbet processes your personal data under one or more of the following legal bases, depending on the specific processing activity involved:

Sharing Your Information

gkbet does not sell, rent or trade your personal data. We share your data only in the following limited circumstances, and only to the minimum extent necessary for the stated purpose:

• Payment service providers — necessary transaction data is shared with bKash, Nagad, Rocket, Upay or partner banks solely to process your deposits and withdrawals. These providers are contractually bound to use your data only for payment processing.
• Game and technology providers — providers such as Pragmatic Play, Evolution Gaming and Spribe may receive session and gameplay data necessary to deliver their games. These providers operate under their own data security standards.
• Legal and regulatory authorities — gkbet will disclose personal data to competent authorities, law enforcement agencies or courts where required by applicable law, court order or regulatory directive.
• Fraud and security partners — anonymised or aggregated data may be shared with third-party fraud prevention services to protect the platform. No directly identifying information is shared for this purpose.

If gkbet undergoes a business merger, acquisition or sale of assets, your personal data may be transferred to the successor entity. You will be notified via your registered mobile number before your data is transferred, and you will be advised of any resulting changes to this Privacy Policy.

Cookies and Tracking Technologies

gkbet uses cookies and similar tracking technologies to operate our platform, remember your preferences and analyse how players interact with our site. We use the following types of cookies:

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will impair your ability to log in and use gkbet's core functions. If you continue using gkbet after being informed of our cookie use, we treat this as your consent to essential and preference cookies.

Data Retention

gkbet retains your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. Account and transaction records are retained for a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping requirements. Marketing preference data is retained only while you remain opted in and is deleted promptly upon opt-out or account closure.

Where data is no longer required for the purpose it was collected and no legal obligation requires its retention, gkbet will securely delete or anonymise that data. You may request information about the specific retention periods applicable to your account data by contacting our support team.

Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data gkbet holds about you. To exercise any of these rights, contact our support team at the email address shown below. We will respond within 30 days of receipt of your request.

• Right of access — you may request a copy of the personal data gkbet holds about you, along with information about how it is processed and the purposes for which it is used.
• Right to rectification — if any personal data gkbet holds about you is inaccurate or incomplete, you may request that it be corrected or completed without undue delay.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to our legal retention obligations.
• Right to restrict processing — in certain circumstances you may request that gkbet restrict processing of your personal data, for example while you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to withdraw marketing consent — if you have opted in to receive promotional communications from gkbet, you may withdraw that consent at any time by contacting support. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

gkbet will not discriminate against you for exercising any of the rights described above. If you believe your data rights have been infringed and you are dissatisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

Data Security

gkbet implements technical and organisational security measures appropriate to the risk presented by processing your personal data. Our security approach includes multiple layers of protection to keep your account and funds safe:

While gkbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach likely to result in risk to your rights and freedoms, gkbet will notify you via your registered mobile number as promptly as reasonably practicable.

Changes to This Privacy Policy

gkbet reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect, the third parties we share data with, or your rights — we will provide at least 7 days' advance notice via your registered mobile number before the revised policy takes effect.

The current version of this Privacy Policy is always the version displayed on this page. The effective date is shown at the top of the document. Continued use of gkbet following any update constitutes your acceptance of the revised policy. If you do not accept the revised terms, you must stop using gkbet and may request account closure by contacting support.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way gkbet handles your personal data, please contact our support team. We are committed to addressing your concerns promptly and transparently.